Can I port my Smart number to TM?

Yes. External porting covers all major Philippine networks, including Smart, TNT, DITO, and Sun Cellular.

Do I need to go to a Globe Store to apply?

No. The whole process is online at the Globe Port Number page. In-person help is available but not required.

Can I port a postpaid number to TM prepaid?

Yes, this is cross-subscription porting. You need to settle any remaining postpaid bill first before approval.

What is the Prepaid Porting Code and where do I get it?

It is a 6-digit code sent via text and email after Globe approves your application. You use it during SIM activation. If you lose it, contact TM support to resend.

Will my GCash be affected when I switch to TM?

No. GCash is tied to your mobile number, not your SIM or network. Since your number stays the same, your GCash account and balance remain untouched.

How long does the entire process take?

From application to active TM signal: roughly 3 to 10 days depending on your location, plus up to four hours for signal activation after inserting the SIM.

How often can I switch networks?

Only once every 60 days. RA 11202 sets this limit to prevent abuse, and it applies whether you switch again or back to your old network.

Switching to TM

TM Mobile Number Portability: How to Switch to TM

8 min read Updated June 30, 2026

Mobile Number Portability in the Philippines is a legal right under Republic Act 11202. It lets any mobile user move from one network to another without giving up their existing number. Whether you are on Smart, DITO, TNT, or Sun Cellular, you can switch to TM and your number stays exactly the same — no need to tell everyone a new number or update your accounts.

TM Mobile Number Portability works through a free, fully online process managed by Globe Telecom, since TM operates under Globe. You apply, get a new TM MNP SIM delivered to your address, activate it using a porting code, and your signal switches to TM within four hours.

What Is Mobile Number Portability?

MNP lets a subscriber switch to a different network or subscription type without changing their phone number. It became legally possible under Republic Act 11202 (the Mobile Number Portability Act); all three major telecoms went live with external porting on September 30, 2021.

Internal porting stays within the same network family — e.g. Globe Prepaid to TM, or TM to Globe Postpaid. Handled through the GlobeOne app.
External porting moves your number from a completely different network (Smart, TNT, Sun, DITO) to TM. This is what most people mean by "switching to TM."

Porting moves your existing number onto a new TM SIM — same number, new network.

What You Need Before You Start

Unique Subscriber Code (USC): a 9-digit code from your current network confirming you are eligible. Text USC to 5050 from the number you want to port.
Valid government-issued ID: PhilSys National ID, Passport, Driver's License, SSS/GSIS ID, PRC ID, Postal ID, or Voter's ID.
Your delivery address: complete and correct, in a serviceable area — the free TM MNP SIM ships to you.

How to Apply for TM Mobile Number Portability

1Go to the Globe Port Number page
2Enter your current non-Globe/non-TM mobile number
3Fill out the customer information form — full name, valid ID details, email, and delivery address
4Enter your valid 9-digit USC (from texting USC to 5050)
5Review everything and confirm your free SIM order
6Submit — you receive a confirmation within 48 hours if approved
7Once approved, Globe sends your SIM delivery details and 6-digit Prepaid Porting Code via text and email. Save this code.

Delivery: Metro Manila (NCR) 2–3 business days; outside NCR 5–7 business days. Track your delivery on Globe's Track My Order page using your reference number (format GLE-XXXXX) and the email you applied with.

How to Activate Your TM MNP SIM

1Insert the TM MNP SIM into your phone
2Open your SIM menu and select Port In, then Online Request
3Enter your non-Globe/non-TM mobile number (the one you are porting)
4Enter the 6-digit Prepaid Porting Code you received
5Restart your phone

Within four hours, your signal changes to TM. After activation, download GlobeOne to check balance, subscribe to promos, and manage your account. If mobile data does not connect automatically, set your TM APN settings.

Who Can Apply: Eligibility Requirements

Requirement	Details
Number must be active	Your SIM needs to be working and in use
No unpaid postpaid balance	Clear all outstanding bills first
No contract lock-in	Your number must not be under any active contract
No bundled service	Must not be tied to a device or bundle plan
No pending ownership transfer	Your number must be fully under your name
No recent porting activity	Cannot have been ported in the last 60 days
No fraud record	Number must be clean, with no reported fraud
Device must be unlocked	Your phone must not be locked to your current network
No legal prohibition	No NTC, court, or legal hold on the number

Porting is completely free under RA 11202 — you pay neither TM nor your old network, and the MNP SIM itself is free. You can only switch networks once every 60 days.

What Happens to Your Old Services

What you lose: any remaining load or promos on your old network, old subscription services tied to your SIM, and SIM-stored contacts (saved on the physical SIM). What you keep: your mobile number exactly as it is, your GCash account (number-based, not SIM-based), and contacts saved to your phone or cloud.

Before you activate the TM SIM, export or screenshot your SIM-stored contacts so you do not lose them.

External porting covers Smart, TNT, Sun, and DITO — all can move to TM under RA 11202.

Common Problems and How to Fix Them

Not approved within 48 hours — usually an outstanding postpaid balance, an incorrect/expired USC, or a contract/bundle. Confirm your number's status with your current provider before reapplying.
Porting code not received — check spam/junk; the code comes via SMS and email. After 24 hours, call TM at 211 or use GlobeOne.
SIM delivery delayed or address not serviceable — the courier contacts you; you may need to update the address or pick up at a Globe Store.
Signal does not switch after activation — restart and wait the full four hours; if it still does not change, contact TM support.
Phone not reading the new SIM — make sure your device is unlocked and compatible with the TM network.

After You Port: What to Do Next

Register your TM SIM — required by law under RA 11934; an unregistered SIM eventually deactivates. Use our TM SIM registration guide.
Set up APN if mobile data does not connect — see TM APN settings
Check your balance so you know your starting load — see how to check TM balance
Subscribe to a promo that fits how you use your phone — browse the TM promos guide